Shipping Policy
We offer free shipping on our items. This free shipping is available to customers worldwide.
The buyer is responsible for providing the correct details upon purchase. If the shipment goes wrong as a result of an error made by the buyer, we are not responsible for the (partial) loss of the order. If we require additional information to send the shipment, we will contact the buyer. This may lead to a delay in shipment.
We make every effort to deliver the order to the delivery address within the expected delivery time. If a delay occurs during shipment, the buyer will be notified as soon as possible after placing the order. In that case, the buyer has the right to terminate the agreement free of charge. We bear the risk of loss or damage to the shipment until the package has been delivered, unless otherwise agreed.
If the buyer receives a product that he did not order, he must inform us of this as soon as possible (within 24 hours of receipt of the order) by email. The buyer is responsible for returning the product after consultation and will be reimbursed for the costs.
The buyer may also return the product without giving a reason up to 14 days after receipt. You will then receive a refund immediately. Return shipping costs in this case will not be reimbursed.
If the buyer receives a damaged or incomplete product, he must contact us as soon as possible. This can be done via the email address below or by telephone. We will then decide how the matter will be handled. In most cases, you will receive a new product immediately, but it is also possible that you will need to return the product first. If the customer returns the product without contacting us first, he cannot reclaim the costs incurred from us.
If the order is lost during transport or if the buyer claims not to have received the order (even if this is evident from the tracking information), an investigation procedure will be initiated with the carrier. To maintain high customer satisfaction, we will provide a suitable solution for the customer as soon as possible. Usually, we first await the completion of this investigation procedure, after which a new product will be sent or the purchase amount will be refunded. Both we and the customer are required to fully cooperate with the carrier.
If a shipment has still not been delivered to the buyer's delivery address 14 days after the shipping date, the buyer is obliged to contact us via email within 14 days (thus no later than 28 days after the shipping date).
How long will it take before I receive my order?
Netherlands – 1 or 2 working days
European Union – 5 to 8 working days
Countries outside the EU – 14 working days
The expected shipping time above depends on the country and location. We ship the order the same day if you order before 2:00 PM. An order for a remote foreign area also often takes longer than, for example, New York. This expected delivery time is indicated in working days. You can track the package using the tracking information sent, which also indicates the carrier's current shipping time.
Where can I find the status of my order?
As soon as the order has been shipped, you will receive an email with a link to www.internationalparceltracking.com and your unique tracking number.
What are the shipping costs?
We offer free worldwide shipping for orders over 75 euros. For orders below this amount, a fee of 10 euros is charged for worldwide shipping.
To which countries can it be shipped?
We ship our products to all countries. Products can also be picked up in the store.
